Refund Policy

At Actoviz, we are committed to providing exceptional digital marketing services to our clients. We understand that circumstances may arise where you need to reconsider your engagement with us. This Return and Refund Policy outlines the terms and conditions under which refunds may be granted for our services. By engaging with Actoviz, you agree to the terms set forth in this policy.

1. Services Covered

This policy applies to all digital marketing services offered by Actoviz, including but not limited to:

Search Engine Optimization (SEO)
Pay-Per-Click (PPC) Advertising
Social Media Management
Content Marketing
Email Marketing
Web Design and Development
Analytics and Reporting

2. Service Cancellation and Refund Eligibility

Before Service Commencement: If you decide to cancel your service agreement before any work has commenced, you are eligible for a full refund of any fees paid. To initiate this process, please contact us in writing at least 7 days prior to the agreed-upon start date.

After Service Commencement: Once work has begun on your project, refunds will be considered on a case-by-case basis. The refundable amount will be prorated based on the work completed up to the cancellation date. Please note that certain services, due to their nature, may not be eligible for refunds once initiated.

3. Non-Refundable Services

Certain services are non-refundable once they have commenced, including:

Consultation Fees: Fees paid for initial consultations are non-refundable, as they cover the time and expertise provided during the session.

Third-Party Expenses: Any costs incurred on your behalf for third-party services (e.g., advertising spend, software subscriptions) are non-refundable. These expenses will be detailed in your service agreement.

4. Refund Request Process

To request a refund, please follow these steps:

Submit a Written Request: Email your refund request to support@actoviz.com with the subject line “Refund Request: [Your Company Name].” Include your contact information, service details, and the reason for the refund request.

Review and Response: Upon receipt, our team will review your request and respond within 10 business days. Additional information may be requested to process your refund.

Refund Approval: If approved, refunds will be processed within 15 business days. The refund will be issued using the original payment method unless otherwise agreed upon.

5. Service Modifications and Pauses

Service Modifications: If you wish to modify the scope of services after commencement, please contact your account manager. We will assess the feasibility and adjust fees accordingly. Refunds for reduced scopes will be evaluated based on the remaining work and expenses incurred.

Service Pauses: Should you need to pause services temporarily, please notify us in writing. We will accommodate pauses for up to 30 days without additional charges. Services paused beyond 30 days may be subject to re-engagement fees.

6. Quality Assurance and Dispute Resolution

We strive to deliver high-quality services that meet your expectations. If you are dissatisfied with our work, please inform us promptly. We will make reasonable efforts to address your concerns and rectify any issues. If a resolution cannot be reached, the refund process outlined above will apply.

7. Changes to This Policy

Actoviz reserves the right to update or modify this Return and Refund Policy at any time. Changes will be effective upon posting to our website. We encourage you to review this policy periodically to stay informed of any updates.